Terms, conditions and privacy policy

Terms & Conditions

Effective Date: 09-02-2025
Company: StarPass, a brand of Impact Days B.V.
Registered Address: Duinbeek 56
Chamber of Commerce Registration: 73632953

1. Introduction

Welcome to StarPass! StarPass is a membership platform that grants users access to hotel lounges, co-working spaces, restaurants, spas, and other hotel facilities. By using StarPass, you agree to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Definitions

"StarPass" refers to the platform operated by Impact Days B.V.
"Member" refers to any individual who registers for a StarPass account, whether Free or Premium.
"Partner Hotel" refers to any hotel, restaurant, or wellness center that collaborates with StarPass.
"Services" refers to the benefits and access granted to StarPass Members.

3. Membership & Services3.1 Membership Options

Free Membership: Limited access to select hotel facilities, pay-per-use model.
Premium Membership: Paid subscription with enhanced benefits, such as priority bookings and discounts.

3.2 Membership Registration

Users must be at least 18 years old to register.
Members must provide accurate and complete information.
StarPass reserves the right to approve or reject applications.

3.3 Membership Fees & Payment

Premium membership is billed monthly or annually.
Payments are processed via the payment provider visible on the website
Members can cancel their Premium membership at any time, but no refunds are provided.

3.4 Cancellation & Termination

Members may cancel their membership at any time through their account settings.
StarPass reserves the right to suspend or terminate any account that violates these terms.

4. Booking & Use of Partner Hotel Facilities4.1 Booking Process

Members may book hotel facilities through the StarPass platform.
Bookings are subject to availability and partner hotel policies.
Some services may require additional fees, payable directly to the hotel.

4.2 Hotel Policies & Conduct

Members must comply with each hotel’s policies, dress codes, and house rules.
Any misconduct may result in removal from the premises and termination of membership.
StarPass is not responsible for lost, stolen, or damaged property at partner hotels.

5. Liability & Disclaimers

StarPass acts as a facilitator and is not responsible for the quality of services provided by partner hotels.
StarPass is not liable for injuries, damages, or losses incurred at a partner hotel.
While we strive for accuracy, StarPass does not guarantee uninterrupted or error-free services.

6. Data Privacy & Security

We collect and process personal data in accordance with our Privacy Policy.
Members' personal information will not be shared with third parties without consent, except as required by law.

7. Amendments to These Terms

StarPass reserves the right to modify these Terms & Conditions. Members will be notified of any significant changes. Continued use of the platform constitutes acceptance of the updated terms.

8. Governing Law & Disputes

These Terms & Conditions are governed by the laws of The Netherlands
Any disputes shall be resolved in the courts of Amsterdam

9. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

📧 Email: info@getstarpass.com

Privacy policy

Effective Date: 09-02-2025

Company: StarPass, a brand of Impact Days B.V.
Registered Address: Duinbeek 56
Chamber of Commerce Registration: 73632953

1. Introduction

Welcome to StarPass! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.

By using StarPass, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

2. Data We Collect

We collect the following types of information:

2.1 Information You Provide

Account Information: Name, email address, phone number, payment details (if applicable).
Profile Data: Preferences, interests, and activity related to your StarPass membership.
Communications: Any messages you send to us, including customer support inquiries.

2.2 Information We Collect Automatically

Usage Data: How you interact with our website and app, including pages visited and time spent.
Device & Technical Data: IP address, browser type, device type, and operating system.
Location Data: Approximate geographic location if you allow location services.

2.3 Information from Third Parties

Hotel & Partner Data: If you book a service via StarPass, partner hotels may share booking details with us.
Payment Processors: We receive limited payment confirmation details (but do not store full credit card information).

3. How We Use Your Data

We use your information to:
✅ Provide & manage your membership (e.g., process bookings, grant access to partner hotels).
✅ Improve our platform (e.g., optimize the user experience based on analytics).
✅ Send updates & marketing (only if you have given consent).
✅ Ensure security & prevent fraud (e.g., detect suspicious activity).

📌 Legal Basis for Processing: We process your data based on:

Contractual necessity (e.g., providing membership services).
Legitimate interest (e.g., improving our services).
Your consent (e.g., sending marketing emails).

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your information with:

Partner Hotels & Businesses: To facilitate reservations and service access.
Payment Providers: To process transactions securely.
Service Providers: Cloud storage, analytics, and email marketing platforms.
Legal Authorities: If required by law or to protect against fraud.

🔒 Your data is only shared when necessary and in compliance with data protection laws.

5. Data Storage & Security

🔹 Data Storage: Your data is stored securely on servers.
🔹 Retention Period: We store personal data only as long as necessary for its purpose.
🔹 Security Measures: We use encryption, access controls, and secure servers to protect your data.

In case of a data breach, we will notify affected users and authorities as required by law.

6. Your Rights & Choices

You have the following rights regarding your personal data:
✔️ Access & Correction: You can request a copy of your data and correct any inaccuracies.
✔️ Deletion: You may request deletion of your data, subject to legal obligations.
✔️ Withdraw Consent: You can opt out of marketing emails at any time.
✔️ Data Portability: You can request your data in a structured format.

📧 To exercise your rights, contact us at: info@getstarpass.com

7. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

🔹 Types of Cookies We Use:

Essential Cookies: Required for platform functionality.
Analytics Cookies: Help us understand user behavior.